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Student Services Office Information

What is the Student Services Office?

The SSO, or Student Services Office, is located at the CGSB city campus and is there to assist with the administrative processing necessary to enable you to study at CGSB. It is important that you become familiar with the administrative requirements at CGSB. Some functions of the SSO include:
• Assistance with development of study plans
• Re-enrolment processing & re-enrolment enquiries
• Withdrawal processing
• Results Processing
• Board of Examiners (BOE) Letters
• Student feedback forums
• Application, Offer, Admittance, Enrolment processing
• Prospective Student Enquiries
• Credit for Recognised Learning (CRL) processing
• General enquiries

When should I contact my lecturer or Unit Controller?

Academic staff are the facilitators for your academic study and can assist you with any question you may have that relates to a unit or units you may be studying, or considering studying. Once you are enrolled in a unit, you should consult your lecturer/unit controller for attendance, class materials, assessments, deferred assessments, unit/course content, or any enquiry regarding your individual unit/s. Contact details for your lecturer and Unit Controller can be found on the first page of your unit outline.  Please contact SSO staff for administrative concerns.  For IT-related queries, please telephone the CITS HelpDesk on +61 8 9266 9000, email if you require IT assistance during office hours.

Where can I find the forms I need to navigate through my time at Curtin?

Most of the forms you will need during your studies at the CGSB are available either through the Curtin Forms and Documents page or through OASIS under Quick Forms.  The advantage of using Quick Forms is that any downloaded forms will be pre-populated with your name, student number and course details.

Financing your Study

How and where do I pay my fees?

Invoices for tuition costs are generated and distributed by the Curtin Fees Office at the Bentley campus based on your enrolment each trimester.  All payments are to be made to the Fees Office Curtin ePay. The CGSB SSO does not accept fee payments.

FEE-Help Information

If you are eligible for and wish to access FEE-HELP you may submit an eCAF (Request for FEE-HELP Assistance) through e-Student (via OASIS).  Information regarding FEE-HELP can be accessed from the Study Assist website.

It is important for you to read the FEE-HELP information before submitting an eCAF so that you understand your obligations when accessing FEE-HELP assistance.

If you will not be accessing a FEE-HELP loan you will be required to pay your tuition fees in advance of each study period. Student Fees and Charges and Tax Invoices will be available electronically via e-Student in OASIS once you are enrolled into your units.

All students are liable for statutory and University fees and charges.

Please Note: Only one e-CAF per course is required. Admission to another course will require a new eCAF.

Our buildings

What information is there about the Murray Street Library?

The Curtin Graduate School of Business Library (CGBSL) is located on Level 1 and students have swipe access from 9am – 9pm seven days a week.

The library is staffed during the following hours (during trimester):

Mondays – Thursday 4.30pm – 8pm

Assistance is available by email or phone + 61 8 9266 4183.

The Circulation Services runs during Trimester and books and other loanable items will be delivered to the Curtin Graduates School of Business for collection in the CGSBL when it is staffed.

Specialist help for locating and using research resources is available from the Business librarians, or phone + 61 8 9266 3374, during normal business hours.

What are the other facilities at the CGSB ?

Other facilities at CGSB include the Student Syndicate Rooms on Level 2 that are available to students for study group meetings. Bookings are required through the Student Services Office by email. The Student Common Room on Level 2 offers tea and coffee facilities and refrigerated filtered water. The onus is on students to keep this area clean and tidy. A student computer lab with a printer is available on Level 2.

How do I get access to the CGSB?

In order to have access to the student areas of the GSB as well as be able to borrow books from the Murray Street Library or the Curtin University Library at Bentley, you should ensure that you have a current Curtin Student ID card. This card will provide after-hours access to the building at 78 Murray Street and the Student Computer Lab on Level 2. A Student ID card is only issued against a valid enrolled Student ID number after a valid current driver’s licence as ID has been sighted.

You obtain your Student ID card during Student Orientation. After completion of the Building Access Request, your photograph is taken. If you are unable to attend Orientation you should contact the CGSB Student Services Office on +61 8 9266 3460 at the CGSB to arrange an alternate time to process your Building Access Request and ID card photo.

What is the security, after hours and emergency procedures?

You can use your Student ID to gain access to student areas of the building including the Student Computer Lab on Level 2 after hours. Please be aware and alert when leaving classes at all times but particularly in the evenings.  If possible, please walk in well-lighted areas with other students. While there is a security guard in the building, please take care and responsibility for your actions.

In case of emergency, please dial 5555 (on internal phones) or +61 8 9266 4444 on your mobile or external phone to contact Security.  Please read through the Emergency Procedures below to acquaint yourself with evacuation points and emergency exits.

  • You are responsible for yourself and for assisting your classmates.
  • The most important element is making sure that everyone gets out of the building, safely & quickly.
  • Know where the primary and secondary exits are (the emergency exit stairs at both ends of the building).
  • Always make sure that your name is on the roll taken at the start of class in order to ensure an accurate head count.
  • Go directly to the assembly point after you evacuate the building (corner of Murray and Irwin Streets)
  • When you reach the assembly point, help check that everyone has assembled and if you notice someone is missing, immediately advise your lecturer.  If you do not intend returning to class, notify your lecturer before leaving to ensure that you have not been mistaken as being still in the building.

Studying Online

What is OASIS?

OASIS (Online Access to Student Information Services) is the Curtin student portal.  It is a condition of enrolment at Curtin that you activate your OASIS account and access OASIS regularly to receive official communications from the University. Through OASIS, you have access to your electronic student records (eStudent), the Official Communications Channel (OCC), and a range of other online services including a student email account .

Within OASIS you can generate an enrolment advice notification (i.e. a document detailing all units you have enrolled into).  Through OASIS you may also do all your own enrolment processing and access your final result.

Online students should pay particular attention to OASIS as all electronic correspondence through Blackboard is sent to the student’s OASIS account. Students may set a redirection service from OASIS to a private email account, however, it is still recommend to make checking OASIS a regular habit whilst a student at Curtin.

What are the computer requirements and what IT support will I receive?

Several PCs are provided by the CGSB and are located in a student computer lab on the 2nd floor of the CGSB.

Telephone CITS HelpDesk on +61 8 9266 9000 or email if you require IT assistance during office hours.

Studying online requires that you have access to the appropriate computer equipment, software and have a reliable and preferably high speed internet link . Most individuals who use the internet regularly will generally be able to study online with no problem. The eLearning website will provide you with the technical requirements for studying online.

What is blackboard?

Blackboard is a learning management system that is web-based. It is used as the platform to deliver our fully online units and to supplement our face to face and intensive units.
Each online unit contains a set of modules with a standard structure along with some important links to assist students with assignment writing and preparation. Within the Blackboard (Bb) environment, students communicate directly with students and their instructor using discussion boards and live chat software. Students also access their readings directly through the site through our digital library services in most cases. There are links to a range of resources on the world wide web, identified by the instructor, to support your learning. Units are also accompanied by ‘i-lectures’ which students watch online. Some of these are delivered by the instructor, whereas others may be delivered by other scholars or business professionals. A ‘My Grades’ centre is contained within Bb which also allows you to manage your assignments and grades and collect your feedback.
More information about online study, particularly for fully online students can be found here: Studying Online

What is the OCC and why do I have to check it?

The OCC or Official Communications Channel is the University’s official method of communicating with all students.  It is a requirement of your enrolment that you check the OCC at least once a week and read the messages contained  therein.  The OCC is found within OASIS on the Welcome tab. It is not the same as your student email and messages cannot be automatically forwarded from there to any other email account, therefore it is essential that you log in and check it weekly.

The CGSB often uses the OCC to communicate important information to its students such as re-enrolment information and communications after the CGSB Board of Examiners meet.

Things you need to know

How do I hand in and collect my assignment?

Your lecturer will either hand out assignments in class or post feedback online.

Curtin policy requires all text based assignments to be submitted via Turnitin. You can find instructions here. Please read carefully the General Assignment Information in Blackboard and check each assignment for the appropriate submission.

What happens if I miss an assessment deadline?

As a postgraduate student, you are expected to manage your time to meet assessment deadlines.  All unit outlines have stated penalties for submission of late assignments. You should familiarise yourself with the assessment requirements for each unit you are studying.  This information is found in your unit outline.  Where you feel that there is a genuine emergency that prevents you from submitting an assignment on time, please contact your Lecturer immediately.  Your Lecturer may advise you to apply for a Deferred Assessment which will allow you some extra time to complete your assessment.  An Application for Deferred Assessment form is required along with original or certified copies of supporting documentation (e.g. a medical certificate).

Where and when can I find out my grades?

At the end of each trimester (i.e. in week 15 of the CGSB calendar) the CGSB holds a Board of Examiner (BOE) meeting to ratify the final grades awarded to individual students for each unit completed. The BOE determines the academic status of each student as: Good Standing; Conditional; or Course Terminated.

Results from the BOE are made available in Week 16.  Results from intensive units which are held within trimesters are ratified at the conclusion of the subsequent trimester.

Trimester results are available via OASIS. Your official academic record is issued from Curtin Connect at the end of your course.   If you require an official copy of your academic record contact Curtin Connect on +61 1300 222 888 | (8.30am to 4.30pm) or via email.

Why should I attend orientation?

The CGSB conducts an orientation program prior to the commencement of each trimester for newly commencing students. The orientation program introduces new students to administrative and academic information essential for successfully navigating the CGSB and Curtin systems at a postgraduate level. It is important for all newly commencing Perth-based students to attend to enable a smooth transition to postgraduate study and to become familiar with the Perth City campus and its facilities. Attending Orientation will also allow you to meet your fellow classmates and network before classes commence. Attendance at orientation will contribute towards the CGSB Professional Portfolio.

Once you have attended orientation you should have all the information you need to commence your studies at the CGSB. The CGSB timetables available from the CGSB website will tell you when and where your classes will be held and the date that the trimester commences and finishes. You will need to:

  • Confirm your enrolment by checking on eStudent in OASIS and download/save your Enrolment Advice. If you notice any discrepancy please contact the SSO immediately
  • Download/save and read your unit outline/s from the CGSB website before you attend your class
  • Ensure you have purchased or have access to the relevant text books as stated on the outline
  • Ensure you have activated your OASIS account and set up your student email
  • Ensure you have applied online via OASIS for FEE-HELP if you are an eligible Australian citizen and wish to use FEE-HELP for your tuition
  • Ensure you have had your photograph taken for your ID card and completed your Building Access Form.

Your obligations

What are my rights and responsibilities as a Curtin Student?

Curtin has regulations and procedures that apply to students throughout the university. You can access this information from the Student Rights and Responsibilities website.

Studying in the City

Where do I buy my books?

The Curtin University book shop, The Co-op usually carries the most current version of your required textbook.  They provide an online ordering process which can be accessed through their site as well as through OASIS, linking you directly to the books you need.  Please note that although we don’t discourage buying second-hand texts, there is a trend by publishers towards including access to online supporting modules using a unique access code sold with the textbook.  These codes are often one-time, single-user enabled and so are useless to others once accessed by the original owner of the book  Please be aware that by buying a used textbook, you may not be provided with access to these modules and will need to repurchase the code from the publisher.

You should not purchase text books until you have confirmed your enrolment in the unit and the latest unit outline has been posted on the CGSB website.

Where do I park my car or bike?

The CGSB is located near several public car parks, the closest being in Pier Street.  Please note that there are time restrictions on most street parking around the building and the City of Perth is very vigilant about patrolling and monitoring these spaces.

There are two car parks in Pier Street (between Murray & Wellington) run by the City of Perth and Wilson Parking.  Please make sure you read and comply with their closing times, which can vary according to the day of the week and time of year.  Some parking areas are closed on public holidays.

Students are NOT permitted to park in the alleyway behind the CGSB.  These parking spaces are reserved for staff only and are closely monitored. Your vehicle will be towed in the case of infringement.

There is an unsecured bicycle rack to the rear of the building which students are welcome to use.  Most students house their bikes in the eastern stairwell.  If you do so, please make sure your bicycle does not obscure the exit, the stairs or the emergency exit.

Bus and train routes
Bus and train information can be found on the Transperth website.  The Perth Red CAT also stops directly in front of CGSB.

Staying in touch

I want to stay involved with the CGSB- how can I do that?

The Curtin University Alumni provides graduates with extensive social and career networking opportunities now and into the future. They provide a forum for ongoing graduate participation in the affairs of the University, raise funds for student scholarships and campus building projects, monitor the relevance of University academic courses to the continuing needs of graduates in their subsequent professional development and careers, and promote the reputation of the University throughout the wider community, both nationally and internationally. The Curtin Graduate School of Business Alumni Chapter  is built upon a shared appreciation of the value of graduate study, and the life-long friendships formed in the common pursuit of higher learning. The Chapter exists for its interested stakeholders: current students, graduates, staff of Curtin University, and the wider business community.  The Chapter is dedicated to raising the public profile of the MBA qualification, and indirectly the eminence of the Curtin Graduate School of Business.  The chapter also seeks to encourage the pursuit of academic excellence and leadership.
Contact Curtin Alumni for information on how to become an active member or visit the CGSB Alumni website for details of events and activities.